Refund policy

Apricot Haus has a 30-day return policy, which means you have 30 days from the date of your order placement to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase. 

To request a return, please contact hello@apricothaus.com in the first instance. If your return is accepted, you will be provided with instructions on how and where to send your package. Items sent back to Apricot Haus without first requesting a return will not be accepted.

You can always contact us for any return question at hello@apricothaus.com.

Damages and issues
Please inspect your products when you receive them and contact Apricot Haus immediately if any item is faulty, damaged or incorrect.

Please note that many of the items sold on this website are handmade and may contain slight inconsistencies or imperfections. This is part of the charm of individually crafted items and is not a reason for return. If you're not sure, contact Apricot Haus at hello@apricothaus.com to ask.

Exceptions / non-returnable items
Products purchased on sale cannot be returned unless they are deemed faulty by Apricot Haus.

Gift cards are not eligible for return.

Exchanges
The fastest way to ensure you get what you want is to purchase the new item and contact Apricot Haus to discuss returning the item you have.

Refunds
Apricot Haus will notify you once your return has been received and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process the refund and for it to show up in your account. If more than 15 business days have passed since your refund was processed, please contact us at hello@apricothaus.com.